We know payment hiccups happen — expired cards, insufficient funds, or unexpected bank flags. Here’s exactly what to expect if your WillowSpace subscription payment doesn’t go through:
Automatic Retry
If your monthly or yearly payment fails, our system will automatically try your card again up to three times over the following days.
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You’ll receive an email notification after the first failure.
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During this retry period, your access to WillowSpace remains active.
🛑 Account Access After 3 Failed Attempts
If your payment continues to fail after 3 retries:
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Your account will be cancelled, meaning:
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You won’t be able to create new documents or bookings.
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Clients won’t lose access to existing portals, but updates will be limited.
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You’ll see a banner in your WorkSpace prompting you to update your billing info.
How to Fix It
To resolve a failed payment:
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Log in to your WillowSpace account.
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Go to Settings > Plan + Billing.
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Click Edit in the credit card area and enter your new payment details.
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Once updated, payment will be attempted immediately and your account will be restored automatically.
Tip: Update Your Credit Card Early
If your card is expiring soon or you’ve recently changed banks, we recommend updating your card proactively to avoid any disruptions.
💬 Need Help?
If you're having trouble updating your billing info or need assistance, reach out to us anytime at hello@willowspace.co We’re happy to help!
